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Caesars Entertainment

Is this your company?

Great and awful at the same time - Guest Service Manager Caesars Entertainment Employee Review

3.0
Oct 21, 2025
Recommend
CEO approval
Business Outlook

Pros

I got to work at one of the coolest resorts in the world. Pay was decent for Las Vegas. The company will change direction quickly for its size. Sometimes leadership would really take care of you with perks if they were happy. There are clear objectives - Make Caesars Entertainment lots of money. I worked with some great people. You can advance here if you’re willing to drink the kool aid.

Cons

If you’re going to work for Caesars work in senior level management or join the union and work an hourly role. Senior level management runs the show, looks out for each other, and is never held accountable. Union team members look out for each other, can not be held accountable, and make tons of $ while having the laziest work ethic imaginable and also no hospitable attitude. Middle management gets chewed up working long hours and dealing with all the issues. The company does not care about the team or guests. They only care about making money. If you truly have the hospitality spirit you will get burnt out because your job is to just be transactional and make money. That is the only thing considered when evaluating hiring, firing, guest interactions, policy changes, purchasing decisions, etc. It is very corporate style hospitality. This constant short term thinking has led to the current financial predicament Caesars Entertainment finds itself in… which is not good.

Explore other reviews about Caesars Entertainment

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and opportunities to move up!

Cons

It is a lot of work but very worth it!

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Peers and teammates are supportive of each other. For a digital organization, the pay was very good but I believe they've significantly reduced salaries. Some of the managers were very good.

Cons

The Caesars Digital team operated in a flat organization, where some GMs were trying to actively manage teams of 75-150 individuals. Career growth is almost non-existent as a result. C-suite management was non-existent and came from finance or hospitality backgrounds. Org success was purely tied to annual EBITDA and without understanding of how a digital/engineering organization should be run, resulting in disconnected employees (most of whom were remote), lack of scalable structure, and zero oversight.

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