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Caltech (California)

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Bad managment - Desktop Support Associate Caltech (California) Employee Review

1.0
Sep 28, 2022
Recommend
CEO approval
Business Outlook

Pros

The campus is beautiful but that's about it unfortunately,

Cons

parking is hard to find and expensive, you rarely go out into the campus for support, very micromanaged, mainly just Helpdesk line, health benefits were much more expensive compared to my previous job, you are expected to know and do a lot of work, helpdesk ticketing system is overly complicated and not very clear. For an IT office everything feels outdated and not up to par. Especially considering its CalTech, the IT teams equipment should be new and high quality stuff.

Explore other reviews about Caltech (California)

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to interact with many smart people

Cons

Dining halls should be better

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I really like the people I work with. Managers promote psychological safety and follow through with their commitments . My direct managers are interested in my growth and professional development. There are a lot of affinity groups to connect with. Overall a great community to be a part of. Caltech has good benefits and even mental health counseling available for staff.

Cons

Because the campus is lightly administered/decentralized, policies can vary a lot by department, which can make things really confusing for the initial period. However, if you’re open to talking to others and making connections, it can go a long way in helping you figure out how things work on campus. Another negative is that departmental culture can vary. Working as an admin in one department may be much more difficult than in another department.

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