1.0
Feb 28, 2011
Former employee
Roanoke, VA
Recommend
CEO approval
Business Outlook
Pros
Working with the customers and listening to life experiences. Helping them have a better day when things are not so great. Buiding a trust relationship.
Cons
If you sell a service and products you need to have the manpower and and proper support to back it up. There is a lack of proper professional training with the techs. Need to realize that the customer needs to know up front what to expect with warranty or no warranty. Explain exactly what an extented service policy is, there is a difference beween this and a warranty. Need to have enough service people in place to service what you sell in a timely manner without bumping other customers for service.