Pros
My immediate supervisor and our previous support director were incredible. You can learn a lot and be challenged.
Cons
I quit for several reasons, first was the lack of structure around pay and promotions. Second, they fired our support department head who was in my opinion, the hardest working and most respectable person in all of IT, not just support. Our IT leadership spent months denying his projects and improvement plans, only to hire a new department head that they are friends with…and all the sudden the same ideas and projects we had proposed are now being approved and sold to the business as if they are new. It just felt like a setup and was extremely scummy in my opinion. Lastly, my immediate supervisor who was so incredibly supportive and helpful unfortunately had cancer, and I felt like the company purposely made our department and their life even more stressful during a time when they should have been providing more stability and support. I truly didnt want to leave my team or my manager, but the company and IT leadership were becoming toxic