Best Company I've Worked For - Be Prepared for Overtime - Client Service Associate Capital Group Employee Review

5.0
Sep 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Long-Term Growth mindset Very good benefits/time away, 10% of your annual salary goes to a lump 401k contribution each year Competitive Salary with annual merit-based raises/bonuses (two bonuses a year) Great culture, feel like your needs/concerns are heard and respected 5 months of training before hitting the floor Constant Team time and development time (less during peak seasons) Manager cares about and wants you to progress, provides a path for you to grow

Cons

Regular overtime during peak seasons, which has lately been every month since covid began ( normally only during college tuition, tax deadline, simple ira enrollment deadline, holidays etc.) 2 hours every monday, 30 min lunches to do lunch overtime every day. Overtime amount wasn't fully disclosed during interviews/training. It is pretty much every week at least 4 hours total. As a phone only associate with a schedule of 7am - 4pm that means either starting at 5am or 5:30am with a 30 min lunch to reach 2 hours on Mondays. Most other days it is 30 mins of overtime during lunch (normal lunch 1 hour)

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Capital Group Response
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Thank you for taking the time to leave us a review! We've passed along your feedback to our Service Center and Recruiting leadership teams.

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5.0
Jul 23, 2026
Recommend
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Pros

good management and supportive coworkers.

Cons

None that I can think of.

5.0
Jul 21, 2026
Recommend
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Pros

Great culture, great people. Very meritocratic system with incredibly smart associates.

Cons

The cons are extremely minor and not worth mention.

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