Great place if you're willing to work for a startup - Customer Success Manager (CSM) CaptivateIQ Employee Review

4.0
Jun 15, 2023
Recommend
CEO approval
Business Outlook

Pros

I love the culture here! My last job made a fuss about how difficult working remotely was, but our department has figured it out pretty nicely. Teams are very collaborative and communicative within and across departments. Management encourages the team to take PTO and doesn't expect any overtime or after hour responses from us. Taking this job has worked wonders for my mental health

Cons

It is a startup (depending on who you are that can be a pro or a con), so the benefits leave a bit to be desired (no 401k match) but they do have some great stipends for learning, office setup, etc. We have some processes established but are also changing things frequently, so you have to be flexible.

Explore other reviews about CaptivateIQ

5.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fun scalability problems to work on - Amazing product partners - Very transparent leadership - Great work life balance - Generous paid leaves - Yearly equity refreshers

Cons

- No company 401k match - Slow promotion comparatively

1
3.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong culture Positive relationships Good people

Cons

Unrealistic expectations Burnout Poor management

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