CaptivateIQ reviews

Culture has gone absolutely into the gutters. Leadership struggles to make quality decisions. Lay off after lay off. No raises going into the new fiscal year. I have very little faith in the company’s ability to operate in the long term.

Management is less experienced with little diversity. Would prefer to see more women and POC in leadership roles. Pay is decent but not as competitive as other start-ups - also, this year's raises were very disappointing (and employees were not communicated about this ahead of time - even if you receive ratings exceeding expectations, it's not valued so why keep it up?). CSMs are asked to do a lot more than expected - the role has evolved very quickly as it now includes project management. You're also given asks from various departments to email your customers almost weekly, which will likely decrease their interest in opening your emails in the future. Work/life balance gets challenging in busier times, especially Q1 and Q4.