Lacking motivating leadership & understanding - Customer Experience CaptivateIQ Employee Review

2.0
May 25, 2024
Recommend
CEO approval
Business Outlook

Pros

- Product with potential - Team members who work hard to do the right thing for customers - Solid benefits, stock options, mental health days

Cons

- No strong leadership that understands what the teams are going through on a daily basis, lacking empathy, lacking support. - Lack of advanced/key features beyond core product. There have been a lot of ideas, but have not delivered - Culture is not good. Fully remote and lack of buy-in to provide opportunities to connect with colleagues. - Given fully remote, company doesn't do a good job of building chemistry, creating a fun work environment, feels like a continual grind. - Feels like board is driving a lot of the decisions around layoffs and changes without having an understanding of what the product and customer experience requires.

Explore other reviews about CaptivateIQ

5.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fun scalability problems to work on - Amazing product partners - Very transparent leadership - Great work life balance - Generous paid leaves - Yearly equity refreshers

Cons

- No company 401k match - Slow promotion comparatively

1
3.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong culture Positive relationships Good people

Cons

Unrealistic expectations Burnout Poor management

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