A different viewpoint on Captora today - Anonymous employee Captora Employee Review

4.0
Sep 3, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I’m sure most people who have been reading these reviews understand the saying “one man’s trash is another one’s treasure.” Everyone is entitled to his or her own opinion, which is encouraged and fostered at Captora. People are not fired because they have the courage to openly express their opinions, rather they are just plain not performing. We have many examples of people getting promoted and/or salary increases because of the excellent contributions they make. Our CEO listens to frustrations and issues. Last year he made the necessary changes in Engineering leadership, who have hired extraordinarily talented technical people who meet challenges with focus and determination. These people worked tirelessly to launch a new release containing remarkable product improvements. Necessary changes are happening right now on the Sales side. Roles have been clarified, territories have been expanded, playbooks have been created and the pricing model has been changed, contrary to what people are saying. If it’s so bad, how did we just close one of the biggest deals in the company’s history in record time? A passive lead that was generated by an awesome SDR sending a compelling email and then pursued by a relatively new AE who doggedly managed the sales process to a close in less than 30 days. Captora is not a place where a complacent attitude of “if it comes, we will build it” is acceptable. If you are someone who isn’t afraid to face challenges head-on with a positive make-it-happen attitude, a continuing belief in the clearly articulated vision and a desire to collaborate with [mostly] great colleagues, you will thrive in our environment. If you are uncomfortable with ambiguity and change, want to get paid without putting forth much effort and do your best work flying under the radar, go to a bigger, more established and multi-layered company. If this is what you “aspire” to, we don’t want you. And for those of you still at Captora who share the same feelings as the posters of these negative reviews, YOU are the ones who are the major contributors to the problems you express. Do us all a favor and leave.

Cons

Captora is a start-up. Sometimes things change more quickly than some can absorb. And some changes may have unintended negative impact. Take a little more time to think through the impact on the business and organization before making these types of changes.

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5.0
Sep 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Best Application to work with, nice environment

Cons

Work Load, Complex Project, Salary

1.0
Nov 21, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

~ Interesting product concept (if it could actually be executed upon) ~ Free lunches ~ Some founders appear to have since departed, which may have helped fix most severe leadership issues

Cons

Product Issues: ~ Product that was being sold by the sales team did not have the core capabilities that were promised to customers. ~ Customers needs and requests frequently ignored by senior product leaders, who preferred to implement features that were not requested while ignoring ones that would actually serve the market. ~ No process / best practices for developing and delivering an enterprise-quality product to market ~ Customers rarely informed of product changes or the larger roadmap, leading to great confusion when new features were released without notice or system "updates" would change Leadership Issues: ~ Founders did not share a common vision and frequently worked at odds with one another. ~ Senior staff had almost no communication with the team, even though everyone worked in one large room together for most of the first 2 years. ~ Micromanagement of product features by founders and constant changing of the product direction on a daily / weekly basis ~ based on the next great idea led to a shambolic product and frequent rework or redo's. ~ CEO out of touch with what was happening with the company and the product and did not express interest in listening to staff about it - his focus seemed to be solely on sales. ~ Pettiness among some senior staff who spread falsehoods and some outright lies about other staff members.

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Captora Response
9y
Thank you for your review. While it seems a bit dated we, as a company, value and appreciate any feedback as an opportunity to get better in our quest to build the next generation SaaS company. I joined Captora a little over 18 months ago to lead its engineering team and it has been quite a ride. There is a new team in place covering all functional areas of a modern SaaS company including development, dev ops, quality assurance, technical publications, UX and design, and technical support. There is also a new engineering leadership team bringing experience from premier Silicon Valley companies both startups and large corporations. Engineering staff is nothing short of awesome. We work hard but we also work smart, we argue, we choose the best path forward and we get behind it and execute with great precision. Our culture is based on trust, transparency, and direct communications and we have been blessed with similarly minded team members that we keep finding and hiring. Captora was launched around a vision of a digital platform for the top of the marketing funnel and in the past 18 months the product has come a long way from V1, focused primarily on market fit, to V3, enterprise ready and featuring 99.99% uptime. We are now releasing new features every two weeks with zero downtime during deployments. We have a pipeline of patents and a flow of innovations that we can add to a solid product base created thus far. We have been successful staying true to our vision while balancing customer requirements and engineering creativity. As a member of an executive team I spend a lot of my time communicating the vision both internally and externally and translating it into product specifics. And the customers respond well through buying, renewing, and staying engaged. I am sorry that your experience at Captora was less than stellar and while I cannot attest to how it was two or three years ago, Captora is a very different place today from what your review describes.
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