It’s not perfect - Customer Service Representative CardWorks Employee Review

3.0
Dec 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Okay pay PTO Ability to work overtime Insurance & 401k match Bonuses

Cons

The call volume is ridiculous. Most of the time you never get a second to catch your breath in between calls, depending on the department you work in. There is almost always over 300+ calls on hold. There are also new regulations that require you to service different banks even if you aren’t trained for those companies. On top of having to be yelled at or cursed out- it can be too much.

Explore other reviews about CardWorks

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

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CardWorks Response
2mo
At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.
1.0
May 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None whatsoever . I thought long and hard and couldn’t think of anything.

Cons

Low integrity, low morals, low values. allows predatory behavior from their subsidiary companies. Birds of a feather flock together. Would not recommend Partnerships or any business dealings with Cardworks, Merrick Bank or OLLO Card Services. The entire board of directors should be questioned.

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CardWorks Response
1mo
We acknowledge your comment and, as with all feedback, it will be reviewed by the appropriate team.
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