could be bette - Customer Service Representative CardWorks Employee Review

3.0
Aug 30, 2022
Recommend
CEO approval
Business Outlook

Pros

can make the amount of money you want due to constant OT. can learn of the credit card & banking industry.

Cons

pay! they need to pay customer service reps way more. every second is accounted for. you have no time. to take a breather so you can go from demanding customers every moment and it is very draining. team leaders/supervisor are very rude and make you feel stupid for asking questions. better to just figure it out yourself

Explore other reviews about CardWorks

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

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CardWorks Response
2mo
At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.
1.0
May 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None whatsoever . I thought long and hard and couldn’t think of anything.

Cons

Low integrity, low morals, low values. allows predatory behavior from their subsidiary companies. Birds of a feather flock together. Would not recommend Partnerships or any business dealings with Cardworks, Merrick Bank or OLLO Card Services. The entire board of directors should be questioned.

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CardWorks Response
1mo
We acknowledge your comment and, as with all feedback, it will be reviewed by the appropriate team.
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