Great pay and benefits, but limited advancement options - Customer Success Advocate Cash App Employee Review

Good company and good benefits

no cash bonuses are given

Accrued PTO pretty quickly, lax job environment (cursing is fine on Slack, for example), loved my teammates. GREAT salary and benefits, which is the only reason I've scored 2 stars instead of 1.

We were constantly subject to the whims of Jack Dorsey with company-wide ramifications and minimal basis in reality (if you've ever watched Glass Onion, he feels like Ed Norton's character). The different verticals do not communicate with each other, often resulting in duplicative or contradictory work processes. Some teams have superiority complexes over others, which results in a hostile work environment and impedes collaboration. The company is leaning fully into AI without caring about the environmental or people impact (case in point: 4000 people being laid off for an AI tool that still is not working correctly). Upper management won't spend money to license/invest in useful tools, leaving lower agents to rely on Google for sources of truth or outright refusing to serve certain communities because it's too much hassle to accommodate them.