Messy Management, Layoffs Galore - Business Process Improvement Specialist Cash App Employee Review

1.0
May 6, 2024
Recommend
CEO approval
Business Outlook

Pros

- The salary was really decent at Cash App. I was in Customer Operations, and the salary was good, the benefits were ok. - Easy to work remote.

Cons

- Interview process was really amateurish. I had someone with their camera off just sitting in all three interviews not saying much. - The onboarding was a mess, there actually wasn't much of an onboarding for my role, which was consistent with other Customer Operations roles. - I had no faith in the upper management or executive staff of the company. It always felt like they were focusing on the wrong things. - Red tape everywhere. It doesn't seem like management takes any feedback and tries to work on it, it just continues to create roadblocks for the teams that are trying to make meaningful change to the product. - Reorgs were a way of life, and it felt like the company would consistently put employees in limbo without coming up with a strategy for what to do with the employees.

Explore other reviews about Cash App

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company and good benefits

Cons

no cash bonuses are given

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Accrued PTO pretty quickly, lax job environment (cursing is fine on Slack, for example), loved my teammates. GREAT salary and benefits, which is the only reason I've scored 2 stars instead of 1.

Cons

We were constantly subject to the whims of Jack Dorsey with company-wide ramifications and minimal basis in reality (if you've ever watched Glass Onion, he feels like Ed Norton's character). The different verticals do not communicate with each other, often resulting in duplicative or contradictory work processes. Some teams have superiority complexes over others, which results in a hostile work environment and impedes collaboration. The company is leaning fully into AI without caring about the environmental or people impact (case in point: 4000 people being laid off for an AI tool that still is not working correctly). Upper management won't spend money to license/invest in useful tools, leaving lower agents to rely on Google for sources of truth or outright refusing to serve certain communities because it's too much hassle to accommodate them.

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