It was good while it lasted - Advanced Support Specialist Cash App Employee Review

When I first started working at Cash App, I was excited about the potential for growth and advancement within the company. However, recent events have left me feeling uncertain about my job security. The company has undergone a significant number of layoffs, and it seems that those who are willing to blindly follow management have been spared while many talented individuals have been let go. Additionally, there have been abrupt changes to our job responsibilities and schedules without any notice or choice. Many employees who were originally hired for messaging support are now being forced to take on voice calls. The advanced support channel is chaotic, and it seems that management is either absent or inexperienced. To make matters worse, it appears that the company is outsourcing much of its customer support overseas, leaving little room for growth or job security for those of us still here. Many of my colleagues are actively searching for new jobs as a result. Overall, what was once a great company has taken a turn for the worse in a very short amount of time. I would not recommend Cash App as a place to work if you are looking for stability and opportunities for advancement.