Pros
Leadership at Cbeyond has great intentions. They truly do want you to be successful....so that they can make more money as well and meet their quotas!!!! You actually learn quite a bit about yourself and are forced to put yourself outside of your comfort zone which is a positive thing in many aspects. The pay for someone just out of college is solid, especially if you can make sales. The team building events are actually pretty fun....The cloud managers are awesome. I wish the job was exclusively cloud based (server environments, application hosting, remote IT support). The employees I worked with were all pretty cool individuals and there is definitely a team culture present, although it is also relatively competitive. Lastly, if you DO happen to find that you are great at sales, are fearless cold calling, and stumble across some BIG accounts you can make A LOT of money as a young man/woman. There are definitely reps that make close to 100k a year although this is rare and by no means guaranteed with hard work.
Cons
If you are not aggressive in your cold calling: hitting many doors everyday and keeping thick skin in response to the many rejections and rude reactions you will get; then you will fail miserably. Not performing here is embarrassing as you are forced to go through your sales funnel, daily projections, past performance etc. on a daily basis in front of your team. There are also some politics at play, certain reps are given deals while others are left to fend for their own. In many cases the most successful reps are merely those who have family/friend ties and can lure them into doing business with Cbeyond. If these accounts are large, they can result in individuals getting numerous deals every month meeting or exceeding quota solely as residuals of the original deal. This is great if it happens to you but annoying if it doesn't....so make it happen. With this company, it seems that their "costumer service" essentially disappears after the initial contract is signed unless it is a bigger and more lucrative account. The products have issues and I ran into multiple people who had headaches from all of their clients continuous issues with Cbeyond or simply ignored them and let the account go. Many deals never actually result in commission as the business owner can cancel anytime during the first month. It is a bad sign that this happens so often on the part of the company. Their use of Salesforce as an application for reps is more of a micromanaging tool than it is efficient by far. Micromanaging is extreme at Cbeyond although they will tend to say they do not do this. Furthermore, salesforce work (30min-hr) is to be primarily completed once you are home along with many emails etc. This stretches your work day from 8 am until around 6:30 or 7. It can be a ridiculously long day if you follow the "cadence". Some of the managers have serious ego issues and superiority complexes. It is definitely a money-defines-success/the person type of environment. The intellectual will find him/herself out of place here mentally. Furthermore, bad mouthing of those recently let go/resigned and those even still working is pretty rampant. I have heard managers call people explicit names etc. on numerous occasions. It can all get pretty unprofessional in a setting that constantly attempts to emphasize its said professionalism. If you don't want to start your day at 8:00 with a high strung TGI Fridays-esque manager asking you "where is your energy this morning?!?!?!" prior to hitting 30 doors (supposed to hit 50) and perhaps coming back mid-day to telemarket until 5:30 then do not take this job. I would estimate that over 75% of the people here do not make it past 6 months. The pay is decent, but if you plan on doing something else as a young person from a career standpoint in the near future you are simply not going to have enough time in the week to work toward anything else. If you want to eventually go to law school, grad school in general, work on personal projects etc. you simply will not have much time. It is about 60 hrs of work a week if you choose to actually hit doors until 5 pm everyday.