Returning Employee "The Grass Isnt Always Greener" - Tier II Tech Support Cbeyond Employee Review

5.0
Jun 19, 2014
Recommend
CEO approval
Business Outlook

Pros

I am wanting to write a real review on Cbeyond as perceived from the employee who thought there was better than a company than one that promoted from within, recognized hard working employees, worked with you on your schedule, assisted in helping you reach your bonus potential, gave you all the tools to succeed and the list goes on. I left to pursue a "job" at a very successful start up company. Benefits were fantastic, atmosphere was wonderful but it was missing the things that glue a business together. The ability to grow and learn was missing, the passion for the customer was missing, and the "team" environment was not there.The honest truth is the job is not always easy. Job posts sound appealing because that is what they are meant to do. I am grateful and blessed to return to a place that is going to allow me to complete the career that I started.

Cons

My honest cons were my own. I want to list what I complained about then explain. When in Tier 1 I did not like 30 min lunches. In Tier 1 and 2 I thought there should be more formal training. Honestly these werent real company issues. The 1st was a preference, and the 2nd was a fault of my own and many people. Training for work is no different than school. If you dont invest personal time, you will never grow. On the happy note though as I was in my final 2 weeks there was a lot more training available.

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5.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

culture and people were great

Cons

product was once good but no longer

3.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It wouldn't allow me to put my actual last year (2012) but during my 2 year employment, I made great money. I made president's club both years and regular saw 7K checks with some topping 10K. I used to win nice watches, luxury sunglasses, skydiving trips, box seats at Lakers games, box seating at really cool concerts, etc.

Cons

LONG hours...I would arrive at 7am for the morning meeting. we would then have team meeting at 8am and we would hit the road at 9am. We wouldn't get back until 5:30-6:00pm BUT nobody complained because we were paid for it. Nobody cared what gas prices were because we were more than compensated (I forgot to mention Dom, the big boss, would but gas cards and hand those out just because you had a nice suit on. Dude was such a good leader....eveyone wanted to do good for Dom. Why? I/ couldn't explain it...ther than he knew how to lead and that involves getting people to buy into your plan. We did. And Dom had that division leading the company each and every month. Two of the best years of my career and it happened in the very beginning. I will always miss my time here. what a con. lol. it was a great job

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