Pros
Due to all the cons, you could do about anything you needed or wanted, and that probably benefited the employees more often than the customer. Corporate version of the "Who's on First?" comedy routine. Yes, you felt bad for the people hurt by the sheer ineptitude, but it was hard to turn away from the slow motion train wreck that was CBEYOND.
Cons
Summary: "Always certain, seldom right" Poor technical understanding, decision making, organizational skills and communication all mixed together. No functional tracking, management or control on many absolutely critical pieces of the business. A light weight, trying be a heavy weight without going through the middle weights. They seemed quite sure they were the smartest guys in the room. They were wrong, the company is dead, sold for roughly the same amount as its annual revenue. Most, probably all of those poor decision makers are gone. Birch (will review them also), has taken over. Too early to see where they take this.