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Cengage

Engaged Employer

Cengage reviews

Good company, need more room for advancement and/or higher pay - Inside Sales Representative Cengage Employee Review

3.0
Aug 31, 2022
Inside sales representative
Recommend
CEO approval
Business Outlook

Pros

I love the people that I get to work with on a daily basis. My team is more than just coworkers- they are friends. We are there for each other through it all. Management is awesome and creates a space for employees to feel seen and heard. Transparent culture, customer-first mindset, flexible nature.

Cons

There are currently way too many channels and platforms for various aspects of the job. Good news is that new systems and procedures are being implemented to mitigate this challenge. There is little room for lateral advancement within my team - not sure if this is representative of the entire company. That said, if there is going to be little room for lateral movement, then base pay needs to be increased to reflect employee loyalty/longevity and contributions. Merit increase after several years of being on the job, while appreciated, is not sufficient. Our base pay as reps does not reflect the number of hats that we wear for our job, nor does it represent the efforts that we are going to to bring in sales and win market share, especially in this challenging climate of backorders and shipping delays (I recognize that shipping/cargo delays are being felt industry-wide and across industries). Additionally, our base pay does not reflect cost of living in the Boston area. I understand and appreciate the generous bonuses - but this does not make up for the minimal base pay that has seen bear minimum increases since my time here. I should not still be making more or less the same amount in base-pay that I was making when I first started at the company out of college.

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Cengage Response
3y
Thank you for taking the time to leave a review about your experience. I am pleased to hear the positive candor about your co-workers and managers. I am also happy to hear that you have experienced our transparent, mission-driven, inclusive culture, as I believe it is what differentiates Cengage Group. Regarding opportunities for advancement, this is an area that we have invested in significantly over the past several years. Since 2017, we have invested nearly $8 million in employee learning and development through access to our own ed2go courses, third party licenses to access Udemy’s catalog of courses and in the future, and a range of cybersecurity training and education provided by Infosec. We also launched mobility and talent marketing programming, including “Talent LIVE!”, a monthly global panel featuring Cengage employees providing guidance for internal applicants preparing to advance into in-demand roles as well as general career management guidance, and creating a networking program for hiring managers and employees to connect. While I am proud of these strides, we recognize there is still work to be done; we value our employees and their contributions and are continuing to make advancements in this area. I appreciate your feedback as we continue to improve. Best, Michael Hansen, CEO

Explore other reviews about Cengage

5.0
Mar 28, 2026
Content specialist
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CEO approval
Business Outlook

Pros

Total rewards, time off, great people and culture

Cons

Lots of changes and uncertainty at times

1.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The individuals below the management level are good people, with some good people at management but C-Suite is horrible.

Cons

C-Suite hides their plans under corporate speak. Cengage was a family owned private company and they sold and ever since then has had, debt, schemes to shuffle and restructure debt while implementing RIFs after RIFs after RIFs...never ending and amazingly has been in increased this last year. From their actions it's outsource as much as you can of company operations and squeeze value from Intellectual Property. Look how many times they've renamed themselves. They had a CTO join for about a month or two until she realized it was a role with no team, no authority and left. The CEO is amazing at spin, you hear "great, great, great" corporate speak as the reality on the ground is "this failed, that failed..what!? they're gone!...what they moved that department offshore!...what!? that department is now a vendor relationship...oh we're not DEI focused because the wind changed". The trend is contraction not expansion, no ground breaking innovation. My jaded view from college on expensive books has only grew since I see how the sausage is made.

6
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