Overall Good Experience - Planner Buyer Cengage Employee Review

4.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Great work life balance Good pay Ultimately, they care about the employee

Cons

The systems we use are archaic and not user friendly. These systems turn a simple task into an entire project. The company is working to improve their systems, but for such a major issue the company is moving painfully slow. Year after year they revise their schedule of when new systems will replace the old systems.

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Cengage Response
2y
Thank you for writing a review about your experience. I am happy to hear that you are satisfied with your compensation and that you have been able to achieve a healthy work life balance. I understand, and even agree with many of the frustrations you named regarding our legacy process and platforms. This is a primary motivator for the efforts we are currently making in our business to improve efficiency and help us work better as an organization. Over the next 12-18 months, we will take a fresh look at how we work and implement simpler, more standardized, and efficient methods to serve our customers. As part of these efforts, this can mean evaluating team structures and roles, and in some cases can lead to role eliminations. I want to assure you these decisions are never easy, and we recognize the uncertainty these changes can create for teams. I appreciate the feedback, and if you have any further feedback or suggestions, please feel free to reach out. Best, Michael Hansen, CEO

Explore other reviews about Cengage

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Total rewards, time off, great people and culture

Cons

Lots of changes and uncertainty at times

1.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The individuals below the management level are good people, with some good people at management but C-Suite is horrible.

Cons

C-Suite hides their plans under corporate speak. Cengage was a family owned private company and they sold and ever since then has had, debt, schemes to shuffle and restructure debt while implementing RIFs after RIFs after RIFs...never ending and amazingly has been in increased this last year. From their actions it's outsource as much as you can of company operations and squeeze value from Intellectual Property. Look how many times they've renamed themselves. They had a CTO join for about a month or two until she realized it was a role with no team, no authority and left. The CEO is amazing at spin, you hear "great, great, great" corporate speak as the reality on the ground is "this failed, that failed..what!? they're gone!...what they moved that department offshore!...what!? that department is now a vendor relationship...oh we're not DEI focused because the wind changed". The trend is contraction not expansion, no ground breaking innovation. My jaded view from college on expensive books has only grew since I see how the sausage is made.

6
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