Pros
There is a 20 word minimum and the only thing I can think of is about ten of the co workers are fun to work with. Oh - and they have two microwaves now.
Cons
Management and cry baby co workers who are intimidated by anyone who walks through the door and actually knows what they are doing. If you don't make friends when you are working here, plan to be tormented, harassed and treated poorly until you quit - or on one side of the billing office the supervisor will literally make your life miserable by finding ways to let you go. It's a lawsuit in the making for the way some of the employees are treated here, and I'm surprised nobody has taken them to court. On one hand you have employees that talk most of their day, don't hit their numbers and in turn are moved to a different job title in order to save their jobs, some even demoted and then promoted - AND THEN DEMOTED AGAIN and yet they sit in that office as a full time employee. On the other hand you have employees that are trying their hardest but are failing due to the lack of policies and procedures, the incorrect training and auditing received and the spitefulness of the co-workers and management and they end up fired. The whole billing office is a joke. I can say it is literally the worst place I have ever worked in my entire life and have never been so grateful to be offered an amazing position somewhere else where my talents will be received. We have a manager that is too concerned the high ups will realize someone is more knowledgeable than her that she doesn't take into consideration the big picture of trying to grow the company. Calling the collectors inadequate to learn new things so let's just keep it the way it is, promoting people that have no business being in their position - especially when they can't sit down for more than 30 minutes at a time. There are team leads that literally spend an entire day talking about their dysfunctional marriage (are they married, are they not married - did he cheat, did he not cheat - does she have a disease...?) I see employees trying to ask questions but can't because team lead is too busy ranting about the bar episode of the week - and yet then those same employees are written up because there is no support given. It's like a game working there, and if you don't play it right - you will never come close to winning. My advise is steer clear - steer far away from this company until they take a closer look at what people are actually doing for those 8-10 hours a day, revamp the management team and get rid of some old-time employees that have no clue what they're doing other than socializing. Those poor Doctors have no idea what's going on and if I was them, I'd look at hiring a different billing company to work my claims.
