Management needs to listen and empower teams - Anonymous employee Certona Employee Review

2.0
Sep 13, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Solid product that is a market leader - Not too many long days here, work/life balance is good.

Cons

- There's no management layer between senior leadership and the individual contributors. For example, we have VPs and a CTO, but there's no managers between then and the resources doing the work. The leaders don't have the time and don't communicate progress, so it's a major issue to keep work moving. - Micromanagement is king here! Nothing gets done here without multiple managers involved and multiple meetings. - "It's not my job" or "I've done my part" are phrases you hear a lot...no team mentality or everyone working together to keep customers happy. - Compensation is average, no bonuses, and average benefits. - Certona really is against working from home partly or flex hours.

Explore other reviews about Certona

5.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Company culture, technology, benefits, management

Cons

Virtually none. Have nothing but great things to say.

4.0
Jul 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Certona was a leader in the e-commerce personalization space. They offered growth and opportunity.

Cons

Certona was acquired by a Vista Equity company that crushed client satisfaction and caused tremendous churn.

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