Only the strong survive - Service Delivery Manager Charter Technology Solutions Employee Review

We will be transparent, for sure. There were some organizational changes in 2024 and 2025, and all to have a better, stronger team. We were able to confirm as the results of the year were shared. We are glad that people perceived the positive adjustment made to CTS, and we will keep growing and improving. Thank you for the feedback.

We’re sorry to hear that your experience with CTS did not reflect the culture and environment we strive to create. We wish you could’ve come to the management team to discuss more about the AI tools and our goals, as it is not to reduce our workforce but rather increase productivity so our team can focus on more complex tasks and projects. As our industry evolves, we continue to adopt new technologies and tools that help us better support our clients and strengthen our operations. Our focus remains on empowering our teams, improving efficiency, and creating growth opportunities… not replacing the people who make CTS successful. CTS also invested in new training tools for the upskilling of the technical team. It would have been great to have you benefiting from all this. One of the HR projects for 2026 is in Career Development (learning, sharing, mentoring) and we are continuously improving our Performance Review Process and its connection with Compensation Adjustments. Additionally, we are working to provide greater clarity around Career Paths so employees can better understand growth opportunities within the organization. Changing subjects to our clients, our client base is getting bigger, and we are also doing more projects for them. We are forecasting a 30% growth in 2026, compared to last year. CTS is also diversifying the client base by adding commercial customers to the list of companies we work with. We are especially proud of the work we do with schools and nonprofit organizations. Our mission is to help educators, staff, and students avoid disruptions caused by technology challenges and ensure our clients have the systems and support they need to thrive. The 2026 projects speak for themselves: faster Internet connection, new staff and student devices, smart classroom technologies, among other investments. Not only we are getting more clients, as we are growing our team. CTS has not conducted layoffs, but occasional staffing changes based on low performance, like any company. We remain optimistic about the future of CTS and the continued growth of our education, nonprofit, and commercial divisions. And to conclude, you are welcome to join us for coffee in 2031. :-)