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      Charter Technology Solutions

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      Charter Technology Solutions reviews

      It’s not a happy place to work - Technical Support Engineer Charter Technology Solutions Employee Review

      1.0
      Aug 21, 2024
      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, benefits , and work from home capability are pretty good. After many years of paying below industry average the company has made big adjustments to try to keep qualified staff.

      Cons

      The owner/president is completely out of touch with employee morale and company culture. The company has also hired a couple of toxic individuals within the last year. I can only describe them as monsters. Even before these monsters were brought in, the company had a lot of problems between different warring factions within the organization. These are all people very high in the company like directors, VPs, and C level. It’s like there’s no grown-ups working there, and there is no unified “team“. Just a lot of people on power trips. Recently a lot of the longer tenure employees have been leaving, which ended several years of turnover stability. This puts a lot of pressure on the people who remain.

      avatar
      Charter Technology Solutions Response
      1y
      Thank you for sharing your feedback and perspective, and for acknowledging the good things we have accomplished. We also concede that we are not perfect at CTS. I am sorry to hear about your concerns regarding our team. This is the opposite of what we hope to deliver within our core values and our culture, where we place a heavy emphasis on communication, transparency, respect, and accountability. We continuously strive to improve our leadership practices to ensure that our team members feel supported and valued. The negativity you feel can be toxic, and CTS owes to everyone on our team to lead positively, acknowledge errors, and work collaboratively to present plans for improvement. If you are still employed at CTS, I strongly recommend reaching out to our HR leader to discuss in detail the challenges you are facing and make recommendations about improving CTS in a constructive way. Your feedback is invaluable to us. Another way to provide anonymous feedback is through the weekly Pulse Surveys. I assure you that the feedback will be reviewed, and all actionable items will be prioritized. If you are not at CTS anymore, first, thank you for your service to CTS. I know people have options, so I appreciate you working with us through our growth stage. Growth is painful, and we learn a great deal every year about how to improve. The success of these continual improvements is borne out by track record - growth in the high teens in team members, clients, and revenue, year over year, over the past 13 years. This is a journey, however, and I expect us to continue to do better. I only wish your experience was a more positive one at CTS. -- by Sachin Gujral, CEO

      Explore other reviews about Charter Technology Solutions

      5.0
      Feb 17, 2025
      Client management
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of MSPs out there, but CTS definitely feels like a different place. Managers care about their teams, leadership is extremely transparent about the goals and progress of the larger org, and our clients are trying to make the world a better place. The workload is definitely not light, but it is manageable overall. I can tell that we're trying to innovate as a company and i'm hopeful we will be able to continue to grow and lead to more opportunities for us. Benefits are pretty good too (especially our cost for medical), and 401k match was added this year.

      Cons

      We've turned over a number of managers/leaders in the organization over the past 12 months which is challenging as change can be scary, but it was clear that all of the changes were made for the betterment of everyone that is here. The schools we work with can definitely be taxing because theyre pretty disorganized.

      1
      avatar
      Charter Technology Solutions Response
      5mo
      We will be transparent, for sure. There were some organizational changes in 2024 and 2025, and all to have a better, stronger team. We were able to confirm as the results of the year were shared. We are glad that people perceived the positive adjustment made to CTS, and we will keep growing and improving. Thank you for the feedback.
      2.0
      Mar 4, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most roles are fully remote or close to it Salaries are decent but not exceptional All of the technical staff are extremely talented and eager to share their knowledge.

      Cons

      They are currently hemorrhaging clients and laying employees off with zero notice. Management is pushing people to use terrible AI tools, in the hopes they can train those AI models so they can lay off even more people. All of the clients are impoverished schools using decades old infrastructure. You will get really good at fixing ancient equipment nobody uses any more, and fall behind on learning tech that is actually relevant. Employees were routinely promised bonuses and promotions then never given then. Awful and abusive managers

      1
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      Charter Technology Solutions Response
      1mo
      We’re sorry to hear that your experience with CTS did not reflect the culture and environment we strive to create. We wish you could’ve come to the management team to discuss more about the AI tools and our goals, as it is not to reduce our workforce but rather increase productivity so our team can focus on more complex tasks and projects. As our industry evolves, we continue to adopt new technologies and tools that help us better support our clients and strengthen our operations. Our focus remains on empowering our teams, improving efficiency, and creating growth opportunities… not replacing the people who make CTS successful. CTS also invested in new training tools for the upskilling of the technical team. It would have been great to have you benefiting from all this. One of the HR projects for 2026 is in Career Development (learning, sharing, mentoring) and we are continuously improving our Performance Review Process and its connection with Compensation Adjustments. Additionally, we are working to provide greater clarity around Career Paths so employees can better understand growth opportunities within the organization. Changing subjects to our clients, our client base is getting bigger, and we are also doing more projects for them. We are forecasting a 30% growth in 2026, compared to last year. CTS is also diversifying the client base by adding commercial customers to the list of companies we work with. We are especially proud of the work we do with schools and nonprofit organizations. Our mission is to help educators, staff, and students avoid disruptions caused by technology challenges and ensure our clients have the systems and support they need to thrive. The 2026 projects speak for themselves: faster Internet connection, new staff and student devices, smart classroom technologies, among other investments. Not only we are getting more clients, as we are growing our team. CTS has not conducted layoffs, but occasional staffing changes based on low performance, like any company. We remain optimistic about the future of CTS and the continued growth of our education, nonprofit, and commercial divisions. And to conclude, you are welcome to join us for coffee in 2031. :-)
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