Pros
I love this company. Obviously, it is not perfect, but everyone is genuinely trying to do right by customers, the community, and fellow employees. By and large, customers love the product & what it can do for their businesses. Overall, Chef is a leader in the field, both from a product standpoint and culturally. The company has a very bright future.
Cons
Typical, inevitable problems of a startup growing at lightning speed, mostly related to trying to keep ahead of the curve in processes anywhere from HR to sales to product development. Also, many managers who were promoted into those roles from within need more training on how to be people managers and not just act as senior contributors. Sometimes there are too many competing priorities and it seems like everything is urgent. The product space we live in is increasingly heating up and Chef's been slower than expected in responding to new competitors. We need to establish focus on the things that really matter but first we have to prioritize them.