Frustrating job and company doesn't really care - Sales Lead/Support Chico's FAS Employee Review

3.0
Aug 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Discount on clothes although sometimes the discount offered to customers was better. Flexible hours for part time employees so it could work great for college students or Mom's with kids in school. You do learn alot of fashion tips and gain confidence even in dressing yourself for future jobs.

Cons

The flexible hours are a good/bad situation. Most times the flexible part is based on the amount of payroll the manager is given for that week, or sometimes, sadly, based on who the manager likes better of the part time employees. You never know very far in advance what your upcoming schedule is, and then it changes day-to-day depending on the sales in the store. You could get your shift cut or have a shift added, you could get sent home after only 2 hours (yeah, THAT was worth coming in for) or you could get asked to stay several hours after you were due to leave. Makes it really hard to have a life, even if the hours technically are part time. If you have a good manager, she will try and keep that to a minimum but a bad manager doesn't "manage" that part well and no one knows if they are coming or going. Too many daily promotion changes with no payroll to get it done. Sometimes the promotions overlap so the customers can "double dip" so your sales don't add up to much and then you get called out by the manager for not making your quota of sales that shift. Not enough payroll hours are a huge problem- sometimes only 2 people working at time and that is not enough to greet every customer walking in the door, answer the phone, give excellent customer service to people in fitting room area, handle all the internet returns at the cash wrap, unpack shipment, change signs and window banners and walk around to make sure you aren't getting ripped off. Can't make any money with the bonus system for larger sales because of all the discounting.

Explore other reviews about Chico's FAS

5.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Good start working in retail clothing industry

Cons

Mainly socialize with only women throughout shift, even fellow employees were women

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun at times with conversations amongst employees

Cons

The pettiness The bad mouthing of current employees or past employees, if the manager was talking about them I am sure she was talking about me Manager gave out her phone number to all employees to contact by text or calls, when I had to text her , her reply back was condescending and not to pleasant. I got an apology the next day. She knew she was wrong She got a bad review because she did not present herself in a positve way when helping a customer, she talked about the previous management I had an upcoming date that I needed off and she knew but she scheduled me for that day anyway I was told there was a review about me apologizing to much? That was a lie, I looked at all the reviews none about me but she had a negative one about her I only apologized to my customers if we did not have a product or we did not fit their expectations Yes I did apologize to some employees, I was in training and learning. Im sure it was the fellow coworkers that complained I do have problems with my right foot and at the moment my nice pair of nikes was providing more comfort to my feet, and was told I needed a drs note? But another employee who his younger was wearing very dirty tennis shoes, not a good look if they a noticably dirty Not good training, barely had any

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