Declining employee and Patient Caregiver customer service, used to be great - Anonymous employee Children's Home Healthcare Employee Review

Thank you for taking the time to share your experience with Children's Home Healthcare. We appreciate hearing both what's working and where we can improve. We're glad the charting system has been user-friendly and that the benefits have been valuable to you. Feedback like this helps us understand which investments are paying off for our team. I do want to gently correct one point so other readers (and current team members) have accurate information: our PTO policy starts accruing at 3 hours for every 72 hours worked, not 1 hour per 40. For a nurse working a 36-hour week, that comes out to roughly 1.5 hours of PTO per week, or about 78 hours per year at that schedule — meaningfully more than the policy you described. The PTO rate also increases based on tenure. On case availability and transparency around more complex cases — that feedback is fair and something we take seriously. Caseload depends heavily on geography and schedule availability in a given region, but the experience of signing on without a clear picture of what a case involves isn't the standard we want to set. We're working on improving how case details are communicated upfront during the matching process. We wish you the very best in your next role, and thank you again for the honest review. — Children's Home Healthcare