Pros
Chopt has been able to position themselves as a solid competitor with more established fast casual restaurants by offering healthy food options and innovative flavors and options. Every three months they offer a "Destination Menu" that takes inspiration from unique flavor profiles around the world and offers these in three new salads. I always thought this was amazing considering the research, logistics, and training it took to roll out.
Cons
It's a small company but it's been around for almost twenty years. A focus on growth has prompted a lot of changes and updates to procedures and culture. I came on board in the midst of this and believed my experience in another fast casual concept would aid my team in adjusting and excelling but I found that there was instead a lot of ambiguity with direction and standards. We hired people just to fill a spot and food safety was a constant concern for me. We weren't given the resources to create a longterm solution and my boss was only focused on the PnL because her boss was only focused on PnL. Short term fixes became the go-to option and that became exhausting.