Great leadership in an emerging market - Customer Success Manager (CSM) Chorus Employee Review

Chorus has an inclusive, collaborative culture. The company is intentional and focused on DEI and provides ample educational opportunities (e.g. speakers, workshops, etc.). From a collaboration perspective, everyone is willing to help and collaborate on projects and initiatives. The leadership team is also incredibly supportive and creates an environment that trusts employees to be creative and grow in their roles.

Typical growing pains in a fast-paced environment. There are a lot of processes and structure to build, so work/life balance can be tricky.

1. I really enjoy working with the team here. Everyone is always willing to help out and there's a true team-selling mentality. The leadership genuinely cares about our success and our impact on the business. I've been really impressed with how thoughtful / humble Jim (CEO) and Thiago (CRO) are, and how much they care (both personally and professionally). They have been very supportive with the various social issues going on as well, and we even have a special group that focuses on diversity & inclusion. As for my immediate team, Randy (VP of Sales) and Devin (Corporate Sales Manager) are always there for us whether it's coaching us on our selling skills or strategizing together to win deals. They lead with insight and a collaborative mindset, which I really appreciate. 2. This is an exciting space to be a part of. CI tool is quickly becoming a must-have for all revenue teams and Chorus is well-positioned to capitalized on the opportunity. I can't imagine any revenue teams doing their job without a CI tool.

As we are growing fast and constantly adding new team members, there are certain process-related challenges. Having just onboarded a few months ago, I wish it could be a bit more structured with additional learning opportunities. The team is seeing this gap and is addressing it right now, so I'm excited to see how the onboarding program will shape up. Our leadership has implemented an Onboarding Advisory Board to tackle this, which I'm excited to be a part of.