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      Cintas

      Engaged Employer

      Cintas reviews

      Lack of leadership - Customer Service Representative (CSR) Cintas Employee Review

      1.0
      Dec 17, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      4 day work week Customers

      Cons

      Poor management. I've seen local leaders refuse to call emergency services when a partner was having a medical emergency because they were worried about how it would affect the locations key performance indicators. Lack of cleanliness on production floor - clothes falling on dirty floors consistently. Food processing customers are NOT getting what they are paying for. Garment errors - wrong garments filled for customer orders as well as out of order consistently. Management is only worried about KPI and bonus goals. They do not treat people well. Local leadership is about as dry as burnt toast. Local leader got inebriated at a subordinates going away party and was sloppily all over him at the end of the night. This person is married with a child.

      Explore other reviews about Cintas

      5.0
      Jul 15, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance, good pay, good people

      Cons

      Sometimes service issues cause problems

      2.0
      Jul 17, 2026
      Service sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      4 day work week and informed training

      Cons

      As an SSR, you're responsible for a lot; customer complaints, product shortages, bill discrepancies, customers that are in your face yelling/swearing. You are expected to give out your personal cell and email. With the average SSR having over 100 weekly clients, that's a lot of phone calls and emails, while you're already working a busy and physical job. They also claim you can make all these different bonuses. A lot of those bonuses are very small and capped. While I was there, I witnessed SSR's purposely overcharge clients on invoices just so that they could hit their numbers to attain a bonus. I did not enjoy having to have the same conversation over and over with clients that were overcharged.

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