Terrible computer systems - Relationship Banker Citizens Employee Review

4.0
Dec 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Great pay per hour, great benefits, 1 9 PTO days off plus 10 calendar days 5% 401k Match Environment is good just depending on locations.

Cons

THE COMPUTERS ARE THE WORST. The current new systems and the programs are constantly crashing because they are not compatible with the out dated computers, these computers are windows 10 from 2005. So you have to imagine that they are not ready.. They have been talking about getting new computers for 4 years. Its embarrassing when you have a customer at your desk and the simplest of tasks the computer just stops working or it just doesn't move fast and the timing wheel is spinning for 20 min while this customer has now ran out of time on their lunch break. Sales environment can become fun at times and then at the end of the quarter might become a bit unethical and cutthroat. Other bankers will steal your customers that you built relationships with. Environment is good just depending on locations. They seem to make easy things that other banks do very easy process Citizens Bank will make it 10X harder. Sometimes you will have to watch your back around some of the staff.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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