Indifferent - Teller Citizens Employee Review

3.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

-Reasonable work hours that allowed you to have somewhat of a life outside of work -Full-time Benefits -Paid time off

Cons

-DCIM business model which restricted customer service bankers from doing teller transactions in order to drive sales and migrate customers from doing transactions with tellers and have them use more electronic means of banking. On paper, the model sounds great, but not every customer was on board with the banks new directive. Often times the bank would have one teller working an entire shift by themselves with a manager pulling a cash drawer to cover their lunch break. -Non competitive wages compared to other big banks

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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