Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      Horrible Experience! - Debit Card Fraud Specialist I Citizens Employee Review

      1.0
      Jul 9, 2022
      Debit card fraud specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid Weekly, Decent Starting Pay Cool Head Manager

      Cons

      "Plastic", 2-Face Jealous Co-workers! Spiteful Vindictive, Fake Asst.Managers! Micro-Management run amuck! Double Standard, Bias Rules that only applied to card fraud reps! Constant TurnOver, Card Fraud Reps constantly request to be transferred to other departments. Rude customers filing duplicate claims about websites they joined, elderly customers filing frivolous fraud claims suffering from dementia! Poor customers overdrawing accounts to zero! THen arguing about overdraft fees?! A lot of stress for not enough money!! Very "treacherous" environment if you ever complain or report any improprieties about the manager to human resources! No job security!!

      avatar
      Citizens Response
      4y
      Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take this type of concern very seriously. We strongly encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 so that we can further discuss and look into your concerns.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

      See reviews by: Helpful|Rating|Date|All
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      Citizens reviewsCitizens Debit Card Fraud Specialist I reviewsCitizens review