Poorly managed - Banker Citizens Employee Review

1.0
Mar 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits/ great maternity leave. GREAT colleagues at other branches

Cons

Poorly managed. Need new regional manager. Have worked at 3 branches in the same region and all have the same issue, which is that the regional manager is poorly managing the branches. I have only seen her in person maybe 3/4 times the entire 2 years I’ve worked for the company. The company is constantly moving and eliminating positions which is inconvenient for individuals with children. No one in upper management takes consideration for branch level employees personal lives. This company is entirely WEALTH focused. They do not care about the needs of upper or lower class individuals. They target wealthy individuals. Any promotion they will offer will require 25,000 from another financial intuition. Truly the only plus side of this company is the BRANCH colleagues and I stress the word branch because upper management and the back office was completely worthless. The branch colleagues were family but that’s it.

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Citizens Response
2y
Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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