Pros
- Co-workers were amazing and made it fun to go to work. - In the early days, Clozd was an amazing company with great potential. - The product is superior to the competition, making it easier to sell.
Cons
Unfortunately, leadership's egos have gotten in their way and the employees are paying the price. From the sales side, the issues appear to stem from the ineptitude of one specific sales leader. Unfortunately, this leader lacks the experience needed to scale a company and this stems from not having experience selling enterprise deals or leading an enterprise team. For example, leadership installed a daily point system, coupled with a performance management system, that has ruined the culture and created an environment of fear. This is more suited for SMB sales or SDRs and doesn't work for enterprise sales. In addition, this leader hasn't solved for an extremely low number of AEs hitting quota. Instead, the response is to just increase the pressure. This leader has a major problem with nepotism (a couple of reps get anything they want while others feel like they are penalized for not being "in the group"). If you don't agree with how this leader runs a business you'll immediately have a target on your back. There are also layoffs. Clozd's approach to hitting their goals has been to throw bodies at the number, which is why many AEs don't stand a chance at hitting quota. They let the entire SDR team go last year and then laid off a good portion of the team at the beginning of the year. The worst part of that was some of the talent that was let go, including the only sales leader who knew what he was doing (everyone knew he pretty much did his job and this sales leader's job at the same time). The good talent is almost gone and leadership lacks the ability/awareness to be introspective enough to see that they are the root of the problems.