It’s alright! - Customer Team Member (CTM) Co-op Employee Review

Thank you for your review and feedback. We're pleased that you are happy with your colleagues and working conditions. The allocation of hours for online delivery is based on the items picked in the store. It is the responsibility of the manager and/or team leader to plan how these hours are used when the store is busy with online orders. If this planning is not done effectively, colleagues may feel the strain. Prioritisation needs to be carried out on a store-by-store basis, planning other tasks around busier periods. Should you need any support with understanding the allocation of hours or anything to do with Q-Commerce, please speak to your manager or have them reach out to their local online performance lead for more information. If they're not sure who this is, they can find out more details on How Do I or speak with their operations manager.