Good employee discount but concerns over safety and fairness - Customer Team Member Co-op Employee Review

Thank you for taking the time to share your feedback, and for your long service with Co‑op, your commitment over more than 10 years is genuinely valued. We’re pleased to hear you’ve found benefits such as the colleague discount and opportunities to work across stores helpful. At the same time, we’re really sorry to hear about your concerns, particularly around safety, fairness, and workload. Feeling unsafe at work is not something anyone should experience. If you haven’t already, we’d strongly encourage you to raise these concerns with your Store Manager or Area Manager, as well as through the confidential Colleague Helpline or internal reporting channels, so that they can be properly reviewed and acted on. It’s important these situations are formally logged so the right support can be put in place. We also recognise your concerns around progression, fairness, and contracted hours. If you feel opportunities haven’t been applied consistently, speaking with your line manager or People team can help ensure your experience and aspirations are understood, and that you’re given clarity on development pathways and decisions. Your feedback highlights areas that matter deeply to colleagues, and raising them internally, alongside sharing them here, helps to make sure that they are visible and addressed. Thank you again for your honesty and for the contribution you continue to make.