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      Co-op

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      Customers before store colleagues!!! - Anonymous employee Co-op Employee Review

      1.0
      Jul 18, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing great or even good to be mentioned.

      Cons

      Not enough hours provided to stores but the company expects the staffs to deliver good customer service in the midst of replenishing goods from 20 odd cages, serving in tills, maintaining store standards. Customers are always put ahead of employees; customer complaints are taken seriously even if it lacks sense. Safety of the customers is a priority; any problem in the shop floor the company will respond quickly to make sure they are not asked for compensation due to accidents, but for any issues in the warehouse, they take all their time. No safety; security guards are being removed from all stores. Security guards were put in the first place "for the safety of the staffs" but now we are just numbers to the company.

      avatar
      Co-op Response
      9y
      It's sad to hear you've got such a negative outlook on your time with our Co-op. Your comments on customer and colleague safety unnerve me a little, because the safety of both colleagues and customers is very important to everyone at Co-op. It's what we spend a lot of time and effort on protecting, from the Support Centre to stores, depots and Funeral Homes. On your comments about management autonomy, I agree - Managers should be empowered to make decisions for themselves and our colleagues in Co-op Digital are working to make this easier. ^Jordan

      Explore other reviews about Co-op

      5.0
      Aug 18, 2025
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great staff. Good shifts

      Cons

      Long hours. Too far from home

      avatar
      Co-op Response
      10mo
      Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
      3.0
      Sep 8, 2025
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

      Cons

      Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

      avatar
      Co-op Response
      9mo
      Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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