Coop Ctm - Customer Team Member (CTM) Co-op Employee Review

Thank you for sharing your review and comments about your lovely colleagues. With our home delivery partners, the allocation of hours is based on the items picked in the store. It is the responsibility of your manager to plan how these hours are used when the store is busy with online orders. If this planning is not done effectively, colleagues may feel the strain. Prioritisation needs to be carried out on a store-by-store basis, planning other tasks around busier periods. Talk to your manager to understand how your store hours have been allocated or for anything to do with Q-Commerce, your manager can find out more through your local online performance lead. If they're not sure who this is, they can find out more details on How Do I or discuss with their operations manager.