Customer service representative - Customer Service Representative ComEd Employee Review

2.0
Aug 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Great pay and honestly that's it . Great co workers and a nice working space. They feed you if you have to stay 16 hours on storm duty

Cons

Unorganized chaotic never can get a straight answer on anything. Management sucks a company of this magnitude using outdated software. Everyone wants to point fingers when something happens but we are not adequately trained. Part time doesn't get paid time off and you also have to choose between medical or vision and dental. Upgrading to full time is based off seniority currently been part time for about 3 years.

Explore other reviews about ComEd

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work at. Lots of opportunity to move up the ladder.

Cons

No cons. A great company overall

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and work-from-home option on Mondays and Fridays. Great place to learn about the industry, as ComEd/Exelon is a leader in its field. Generally a very positive work culture, with a few toxic people here and there - no different from any company. They also encourage you to move around to different roles if you so choose, which is really supportive and unique among companies.

Cons

Pay is FAR below the industry standard. Lots of PMs are jumping ship for $30K - $50K more pay doing the same job in other companies - including ComEd's consulting firms. And now, it appears that the annual bonus is going to be partially cut by the new "high performance workforce" initiative - thereby eliminating the final incentive to stay. Unfortunately, I have now joined the ranks of those looking for greener pastures myself. I'd love to stay, but I can't ignore the ability to make $40K more elsewhere.

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