Customer Service - Customer Service Representative ComEd Employee Review

5.0
May 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent pay, benefits and huge ability to grow beyond department whether it be to stay union or go to the management side. Grass is pretty green on either side. By far, the best benefits and pay I have ever recieved. Peace of mind knowing you will get raises and you work in a stable company is priceless.

Cons

Work / Family balance can be difficult. Long hours potential. Once full time be prepared for a lot of outside help with small children (nanny). Mandatory OT is very common.

Explore other reviews about ComEd

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work at. Lots of opportunity to move up the ladder.

Cons

No cons. A great company overall

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and work-from-home option on Mondays and Fridays. Great place to learn about the industry, as ComEd/Exelon is a leader in its field. Generally a very positive work culture, with a few toxic people here and there - no different from any company. They also encourage you to move around to different roles if you so choose, which is really supportive and unique among companies.

Cons

Pay is FAR below the industry standard. Lots of PMs are jumping ship for $30K - $50K more pay doing the same job in other companies - including ComEd's consulting firms. And now, it appears that the annual bonus is going to be partially cut by the new "high performance workforce" initiative - thereby eliminating the final incentive to stay. Unfortunately, I have now joined the ranks of those looking for greener pastures myself. I'd love to stay, but I can't ignore the ability to make $40K more elsewhere.

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