Service Department Woes - Service Sales Comfort Systems USA Employee Review

Many Customers lost due to inexperienced technicians sent to accounts that they were not qualified to handle. Accounts were put off for several days due to coordinator wanting to send a certain technician that was not available even though other qualified technicians were being sent home and not to this particular account instead. This was the norm, not just occasional. Poor management across the board for field techs and service personnel. All personnel did not get benefit for years of service. Upper management would do it one year and not again for several years thus some employees did not get the bonus or being acknowledged. No continuity in management