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Community Services Group (CSG)

Engaged Employer

Work is emotionally draining more than rewarding - Direct Support Specialist Community Services Group (CSG) Employee Review

2.0
Aug 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits for full time employees (health, dental, and vision insurance, PTO, 401k plans). Flexible hours for "floater" positions. Occasionally you'll have a good interaction with a resident and feel like you made a difference. Work is fairly easy as long as it's a "good" day. Small Christmas bonuses and the occasional reward for coming in during inclement weather.

Cons

Most of the time, you'll have "bad" days...expect to be yelled at by residents on a daily basis, and physically attacked/threatened at least once a month. It can be stressful and you'll probably take some of that frustration home with you. A lot of corporate mumbo jumbo and red tape to prevent problems from being addressed in an honest way. Bad communication between shifts. I've had one yearly bonus in over 3 years and it's apparently rare. You're expected to be here no matter what and find your own coverage if you can't, so there's not much room for sick days or emergencies. Pay isn't great considering you're being verbally abused on a daily basis, expected to clean toilets, etc. Almost no career advancement opportunities.

Explore other reviews about Community Services Group (CSG)

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance great PTO amount per fiscal year good benefits overall great work environment

Cons

insurance premiums are fairly high.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

CSG offers a really great amount of PTO that increases with time served (3 years, then 5 years, etc.) The team I worked with was absolutely fantastic and dedicated to the work. Compensation was decent, but not for licensed professionals.

Cons

Very poor communication from the executive team to the rest of the employees. They don't have in-house marketing and expect their mental health staff to market themselves to clients, as if we were a small private practice rather than a large for profit mental health organization. This led to consistent issues with getting clients in the doors. In 2025 they changed the PTO payout for employees so instead of getting what is left in your bank when you resign, you get a very small portion of it, which is ridiculous.

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