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Community Services Group (CSG)

Engaged Employer

Employees not respected - Direct Support Specialist Community Services Group (CSG) Employee Review

2.0
Apr 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Taking care of the residents is the most rewarding experience.

Cons

There are no supplies for weeks at a time. Food for the residents is a constant search and find. Sometimes there is not enough for seconds if residents want them. The rules imposed on residents in residential home are like jailhouse rules, no smoking after 9pm, no food or drink in rooms, no way to vent grievances. The employees are not valued whatsoever. They send emails out letting you know that due to them not having a lot of money they will be taking a day of employees PTO back to offset the cost. Also if you want to take the time that you ACCRUED, there is zero to no chance of that happening. If you don't use all the PTO that you have it gets rolled over into sick time and THEN you can't use that unless you are out sick for three or more days straight. If you call out due to an injury or emergency and have a note to back it up you get written up. Any statements you make about things that need fixing, resident complaints, or things you have noticed that residents may need are not taken into consideration. Certain employees can be out to get a new employees and have them get fired, and no one takes those complaints seriously. The upper management has no idea how to hire reliable employees. Overall, I wouldn't recommend working with this company unless you want to be extrememly underappreciated and overly worked.

Explore other reviews about Community Services Group (CSG)

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance great PTO amount per fiscal year good benefits overall great work environment

Cons

insurance premiums are fairly high.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

CSG offers a really great amount of PTO that increases with time served (3 years, then 5 years, etc.) The team I worked with was absolutely fantastic and dedicated to the work. Compensation was decent, but not for licensed professionals.

Cons

Very poor communication from the executive team to the rest of the employees. They don't have in-house marketing and expect their mental health staff to market themselves to clients, as if we were a small private practice rather than a large for profit mental health organization. This led to consistent issues with getting clients in the doors. In 2025 they changed the PTO payout for employees so instead of getting what is left in your bank when you resign, you get a very small portion of it, which is ridiculous.

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