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Compass Group USA

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Almost no opportunities to move up - Customer Service Representative Compass Group USA Employee Review

4.0
Jan 24, 2024
Recommend
CEO approval
Business Outlook

Pros

The team I worked with was full of wonderful kind people.

Cons

The company itself does not value it's employees. Yearly raises are capped at 35 cents. We only received a bonus for continuing to work through the pandemic and nothing else. Hard work was rewarded with a pizza party that you may not even be able to attend if your customers needed something. I would be punished for not taking my lunch on time, even if I was taking care of time sensitive customer requests.

Explore other reviews about Compass Group USA

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited pto, great colleagues, and good work life balance.

Cons

it really depends on your manager. The 401(k) is lacking.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Autonomy, trust, not being tied to a desk, and encouragement to bring your authentic self to work are among the highlights. However, as a contractor, this may vary from account/site to site. Also, annual raises awarded, despite what the client schedule for increases looks like. A huge network of subsidiary companies

Cons

My current client site is one of the higher paying in my region, which is a good problem to have for some time, but leaves little room to grow financially. Also, growth rarely if ever happens staying in the same account, so financial/role growth will rest mostly upon pursuing other opportunities at different Compass accounts.

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