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Compass Self Storage

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Compass self storage - Customer Service Representative Compass Self Storage Employee Review

1.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

part time remote part time remote part time

Cons

Working for Compass will always be "my word against your word' even if you have evidence to back you up. They are also racist. Besides doing your jiib as a customer or sales rep you will also have to do Q&A duties like listen and grading your calls. You will need to approve your own time meaning pay roll duties. The most important thing, you will always have system issues and they will blame your internet connection. The IT team they have will only clear your cache and check your internet speed and restart your computer but will never fix the system issue. But they will lie and say you're the one who's hanging up on customer when they know the system is always messing your job , with no connection, no answer, loading for minutes. At the end, you will get fired so take notes of everything and screenshot every issue the system gives you, you're still going to loose you job but at least you let them know you're not an ignorant

Explore other reviews about Compass Self Storage

5.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive Management District managers and coworkers supportive and enjoyable to work with. Work-Life Balance Full-time hours with schedules planned in advance, which helps with personal planning. Compass Self Storage provides comprehensive training, especially for sales associates, which is helpful for those new to the industry Bonus Potential Some roles offer uncapped monthly bonuses, which can be a strong incentive for performance. Benefits PTO, paid holidays, lunch breaks, and health benefits including dental and vision.

Cons

Nothing to report as a con

1.0
Oct 3, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Little to none, no compassion. Just a paycheck at the end of the day.

Cons

The company talks about being friendly with their employees and says they listen to what their employees ideas are... what they fail to mention is that if your location is not performing (for whatever reason) you're forced to come up with a solution (as if you're an analyst or... not just a part timer) or be written up. So if you're a master in economy and can fix the situation, this may be the job for you. District is no help... it's kind of funny how they ALWAYS has something to say if things aren't spectacular. You could be outlining how you are doing everything you can... however the benefit of the doubt does not exist with this guy, At this job you are a property manager, uhaul customer service rep, salesman, marketer, collection agent, call center agent... all for basically minimum wage. Would give negative stars if I could.

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