Customer support - good job, has issues - Support Compeat Employee Review

Compeat is a great place to work. Great work culture and leadership.

Nothing that I can think of at the moment.

Day to day isn’t too “corporate”. Most coworkers on the floor are friendly and knowledgeable.

Leadership who were active in the trenches have jumped ship. Replaced by a rainbow of C-Level flavors and overstretched “product leads” who fiddle endlessly with roadmaps and ticket assignments. Execs pop down to Earth (via video) now and then for some “so proud” shtick, but fail to demonstrate basic engagement with problems in development. Releases and simple fixes alike pushed back for months; hundreds of man hours put into unreleased and unnecessary products; basic lack of quality filtering in management hires; etc., etc. “Merged” with Ctuit offices but keep no plan for communicating between them, much less adopting what worked in them. Deliverables managed by Ctuit in a few hours across two timezones take a week or longer between Houston and Austin. Totally different standards of "complete" and "customer ready". New third-party communication tools bought on every quarter with pretty swim lanes hailed as the solution to all problems, meanwhile no one enforces plain adherence to abiding by set deadlines. Ctuit’s relaxed comradery all the way up the chain replaced by sycophantic “haters gonna hate, we love our dogs and coffee!!!!!!” type culture while cliques, gossip, and disgruntled staff bubble under the surface; and HR voices concern about Glassdoor a month before a slew of mysterious 5 star reviews appear.