Pros
I'm on my second year here at CGS and I've experienced nothing but positive things. From perks like a monthly gas rebate, free parking, having the flexibility to work from home if family issues arise, to internal promotions, and the opportunity to work with leading global companies/clients and learn TONS from them. Managers are demanding and expect excellence delivered to their clients, but are also very flexible, caring and understanding with their employees. At the end of the day, managers work as hard as the rest of the team with the goal to keep clients satisfied and ensure the team has secure jobs. Family-like, funny atmosphere and a very rewarding and promising career path for those that enjoy a challenge.
Cons
Key company clients operate in the IT industry, and there is a bit of a learning curve (information gets a bit technical). But don't be scared/intimidated as proper training is provided.