Pros
It's quite lenient here as opposed to other call centers. so long as you show up and are taking calls you're fine. The benefits are good for a single person. It's remote. Work-Life balance is decent if you're looking for a flexible 8 hours 5 days a week shift they have it.
Cons
The pay is much lower than other call centers. You get absolutely no upper management support. Supervisors will not take calls and will only ask that you de-escalate the issue. The only support you get is through messaging on Microsoft Teams and getting help from other colleagues in the same position as you. The benefits plan for families is bad. Training is the bare minimum and not enough time in a training period while being on phone for the first couple of weeks. The software system used to do most of your work is horrendous and clearly not made for the purpose they use it for. For a company that is working for a computer-making company, they give out very mediocre equipment.