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Computer Generated Solutions

Is this your company?

A good starting point. - Customer Service Representative Computer Generated Solutions Employee Review

4.0
Sep 27, 2015
Recommend
CEO approval
Business Outlook

Pros

- young colleagues - no dress code - they have a good contract with BRD, but the advantages you gain with the bank cease as soon as you leave CGS - they hire you on an undetermined contract, which is helpful when you want to get a loan - you can get a promotion, even though the HR is not very helpful in the process

Cons

- you are not the one who decides when to take a break and that can be tiresome - if you are a smoker you will socialise a lot, but also smoke incredible amounts of cigarettes, for some reason - pay is decent in some departments, but not in all of them - the security policy means that you have microphones in the kitchen (visible ones, if you pay attention) and on the bathroom corridor - the VMs they are using are far from well configured - the processes are not transparent and the bonuses are cut way too much. If you reach the target on one KPI, you get new targets, even new KPIs to justify the bonus cuts.

Explore other reviews about Computer Generated Solutions

5.0
Apr 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team, and group of people

Cons

Repetitive work was very draining

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros working for this company

Cons

- Mandatory unpaid holidays (unless you have PTO available to cover them). - Pay is $16/hr, and increases only seem to happen when the state raises minimum wage. - Internal IT couldn’t fix broken taskbars for 8 months. - They reward employees with occasional pizza days and “National Apple Day” events instead of actual raises. - You have to wait for approval to take breaks/lunch, and there are days when you end up skipping breaks because of call volume. - No real growth opportunities: you’re basically stuck in an L1 role unless you leave the company. - Training lasts 5 weeks where you go through Dell powerpoints for about 2 weeks before “real training”. When we started taking calls, we didn’t know how to do about 80% of the work. - Health benefits only kick in after 90 days. - High turnover rate: my training wave started with 15 people, and we were down to 3 before I left. The same thing happened in other training waves as well. They seem willing to lose money hiring and retraining people instead of giving raises or investing in employee retention. - Some L2s are unprofessional, aggressive, and defensive. Conclusion: Please avoid this company at all costs.

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