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Computer Generated Solutions

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Unfiltered Truth: Our Honest Review Inside! - Technical Support Engineer Computer Generated Solutions Employee Review

3.0
Feb 22, 2024
Recommend
CEO approval
Business Outlook

Pros

I used to work the day shift at this company, which was an advantage compared to night shifts. The beginning was challenging, but as time passed, I eventually learned how things worked in the process. Once you get the hang of it, it's like logging into the job and logging out from your work effortlessly.

Cons

If you're late logging in three times in a month, it results in a one-day pay deduction according to the policy. Working late does not warrant overtime pay based on the extra time spent; even if management requests an hour of overtime during peak hours to support the company, you won't receive extra compensation. Your take-home salary is lower compared to the CTC. Even when you finish all your tasks for the day, your efforts may not be fully appreciated. Any mistakes or oversights can lead to blame from management, overshadowing your contributions to the company.

Explore other reviews about Computer Generated Solutions

5.0
Apr 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team, and group of people

Cons

Repetitive work was very draining

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros working for this company

Cons

- Mandatory unpaid holidays (unless you have PTO available to cover them). - Pay is $16/hr, and increases only seem to happen when the state raises minimum wage. - Internal IT couldn’t fix broken taskbars for 8 months. - They reward employees with occasional pizza days and “National Apple Day” events instead of actual raises. - You have to wait for approval to take breaks/lunch, and there are days when you end up skipping breaks because of call volume. - No real growth opportunities: you’re basically stuck in an L1 role unless you leave the company. - Training lasts 5 weeks where you go through Dell powerpoints for about 2 weeks before “real training”. When we started taking calls, we didn’t know how to do about 80% of the work. - Health benefits only kick in after 90 days. - High turnover rate: my training wave started with 15 people, and we were down to 3 before I left. The same thing happened in other training waves as well. They seem willing to lose money hiring and retraining people instead of giving raises or investing in employee retention. - Some L2s are unprofessional, aggressive, and defensive. Conclusion: Please avoid this company at all costs.

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